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OKR examples to help you achieve your goals

PostsProject management
Georgina Guthrie

Georgina Guthrie

May 15, 2024

If you’re a business owner aiming for growth, setting clear and specific goals is essential. Instead of vague aspirations like simply “we want to grow,” you need to create benchmarks like “we want to grow by 5% every quarter.” Why? Because specific goals are measurable. And measurable goals provide clarity on whether you’ve achieved them and by how much. While there are various frameworks like SMART goals and KPIs for goal measurement, this article focuses on OKRs (including OKR examples!)

In this guide, we’ll delve into OKRs, their functionality, and their relevance to your business. Keep reading for OKR examples and insights on crafting your strategy.

What are OKRs?

Objectives and Key Results (OKRs) are a method of setting quantifiable goals and aligning everyone in an organization around a shared mission.

John Doerr first developed this technique for the venture capital firm Kleiner, Perkins, Caufield, and Byers in the 1970s. He used this method to help build them into one of the leading VC firms in Silicon Valley and then scaled it throughout the organization in Google. Now, OKRs are in wide use among companies of all sizes.

The objective part of each OKR is a broad goal with no timeframe, such as ‘Increase traffic by 10%’ or ‘Launch product X successfully.’ The key result part is what’s necessary to achieve that objective — how you’ll know when you’ve succeeded.

Who should use OKRs?

Anyone can use OKRs. The only type of person who may struggle with OKRs is someone who prefers a set structure they can follow by the letter rather than a framework for creating something original.

OKRs are beneficial for everyone in every business, but they’re especially important for:

  • New managers seeking direction
  • Executives looking to get their teams aligned with their priorities
  • Employees who want greater autonomy over what they do at work.

In short, anyone who could use more focus or clarity in their professional lives will benefit from these tools. OKRs encourage organizational alignment around long-term goals while allowing individuals to take ownership of projects big and small. This approach to setting and tracking goals works well for everyone, from the executive suite to entry-level employees.

Here are some ways OKRs can benefit different levels of your organization.

1. The individual

OKRs are particularly advantageous for individuals and small teams, as they encourage focus and alignment between the various projects you might be working on at any point in time.

At the end of every quarter, write down your top three personal OKRs for the next quarter and distribute them to your manager, peers, and subordinates, so they know what you’re aiming for.

2. The manager

Managers need full visibility and regular progress reviews — so OKRs make sense. An excellent way to start is by creating an OKR template to outline all of your projects in one place. From there, ask yourself how each project contributes to these larger initiatives, adjusting as necessary.

3. The executive

Executives should use OKRs to give guidance and prioritize initiatives. A good OKR strategy for executives who are just getting started is to list three big ideas that guide their company’s near-term objectives. The next step is to align their team projects around those ideas after building some momentum.

OKR planning

OKR planning provides a powerful framework for setting and achieving goals in organizations of all sizes.  It generally uses the following framework.

Setting objectives

The first step in OKR planning is defining clear and ambitious objectives that articulate what needs to be accomplished. Objectives should be qualitative, inspirational, and challenging yet achievable within a specific time frame, typically a quarter or a year. They serve as the guiding stars that align everyone’s efforts toward a common purpose.

Defining key results

Key Results are measurable outcomes that indicate progress toward achieving the objectives. They provide concrete and quantifiable metrics against which success can be assessed. Key Results should be specific, actionable, and time-bound, enabling teams to track their performance and adjust strategies as needed to stay on course.

Cascading OKRs

OKRs are often cascaded throughout the organization, with high-level objectives broken down into smaller, more manageable goals at each level. This ensures alignment and clarity across departments and teams, enabling everyone to understand how their contributions contribute to the overall success of the company.

Establishing accountability

OKRs foster a culture of accountability by clearly defining who is responsible for what and by when. Each individual or team owns specific objectives and key results, and they are accountable for driving progress and delivering results. Regular check-ins and reviews help monitor performance and address any obstacles or challenges along the way.

Monitoring progress

Monitoring progress is a critical aspect of OKR planning. Regular check-ins, typically conducted on a weekly or biweekly basis, allow teams to assess their performance, identify areas for improvement, and make any necessary course corrections to ensure they stay on track to achieve their objectives.

Iterating and learning

OKR planning encourages a mindset of continuous improvement and learning. Teams are encouraged to experiment, take risks, and learn from both successes and failures. By regularly reviewing and reflecting on their performance, teams can iterate on their strategies and refine their approach to achieve better results in the future.

OKR examples

Here are some OKR examples of common teams, individuals, and use cases your organization might have.

OKR examples for growth

1. OBJECTIVE: Increase monthly revenue

  • Key results:
    • Achieve a 10% increase in monthly sales revenue compared to the previous quarter
    • Expand customer base by acquiring 1,000 new customers through targeted marketing campaigns
    • Increase average order value by 15% through upselling and cross-selling strategies

2. OBJECTIVE: Enhance market penetration

  • Key results:
    • Enter two new geographical markets by establishing partnerships with local distributors or retailers
    • Increase market share in existing markets by 20% through aggressive promotional campaigns
    • Expand product offerings to cater to niche market segments, resulting in a 15% increase in customer acquisition

3. OBJECTIVE: Improve customer retention

  • Key results:
    • Achieve a customer retention rate of 85% by implementing personalized retention strategies, such as loyalty programs and targeted communication
    • Reduce churn rate by 20% through proactive customer support and addressing customer feedback promptly
    • Increase customer satisfaction scores by 15% through regular feedback collection and implementation of improvement initiatives

OKR examples for operations

1. OBJECTIVE: Streamline supply chain efficiency

  • Key results:
    • Reduce lead time for product delivery by 20% through optimizing inventory management and logistics processes
    • Decrease order processing errors by 30% through the implementation of automated order tracking and management systems
    • Improve supplier performance by negotiating contracts with at least three new vendors, resulting in a 15% cost reduction

2. OBJECTIVE: Enhance operational efficiency

  • Key results:
    • Increase production output by 15% by implementing lean manufacturing principles and optimizing production workflows
    • Reduce equipment downtime by 25% through proactive maintenance schedules and predictive maintenance technologies
    • Improve employee productivity by 10% through training programs focused on skill development and process optimization

3. OBJECTIVE: Enhance customer service operations

  • Key results:
    • Achieve a customer satisfaction score of 90% or higher through prompt resolution of customer queries and complaints
    • Decrease average response time to customer inquiries by 20% through the implementation of a centralized customer service platform
    • Increase first-call resolution rate by 25% through comprehensive agent training and knowledge management systems

OKR examples for project managers

1. OBJECTIVE: Improve project delivery timeliness

  • Key results:
    • Deliver 100% of projects on schedule by adhering to project timelines and milestones outlined in the project plan
    • Reduce average project completion time by 15% through efficient resource allocation and task prioritization
    • Increase on-time delivery rate for project phases by 20% through proactive risk management and issue resolution

2. OBJECTIVE: Enhance project quality and stakeholder satisfaction

  • Key results:
    • Achieve a project quality score of 90% or higher based on stakeholder feedback and quality assurance metrics
    • Increase stakeholder satisfaction ratings by 15% through regular communication, status updates, and expectation management
    • Decrease project rework rate by 25% by implementing robust quality control measures and conducting thorough project reviews

3. OBJECTIVE: Optimize resource utilization and budget management

  • Key results:
    • Maintain project budget adherence within 5% of the allocated budget by monitoring expenses and identifying cost-saving opportunities
    • Improve resource allocation efficiency by optimizing team capacity utilization, resulting in a 10% reduction in resource wastage
    • Enhance project profitability by achieving a 15% increase in the return on investment (ROI) for projects through effective resource management and cost control measures

OKR examples for sales

1. OBJECTIVE: Increase sales revenue

  • Key results:
    • Achieve a 20% increase in quarterly sales revenue compared to the previous quarter by implementing targeted marketing campaigns and upselling strategies
    • Expand customer base by acquiring 100 new clients within the current quarter through proactive lead generation and outreach efforts
    • Increase average deal size by 15% by offering value-added services and upselling higher-tier products to existing customers

2. OBJECTIVE: Improve sales team performance

  • Key results:
    • Attain a 10% improvement in individual sales performance metrics, such as conversion rates and average deal size, through ongoing training and skill development programs
    • Enhance sales team collaboration and communication by implementing a new CRM system, resulting in a 20% increase in data accuracy and productivity
    • Reduce sales cycle duration by 15% by streamlining sales processes and implementing automation tools to expedite lead qualification and deal closure

3. OBJECTIVE: Enhance customer satisfaction and retention

  • Key results:
    • Achieve a customer satisfaction score (CSAT) of 90% or higher based on post-sales feedback and surveys conducted quarterly
    • Reduce customer churn rate by 20% through proactive customer engagement and personalized follow-up strategies to address customer concerns and enhance loyalty
    • Increase customer lifetime value (CLV) by 15% by upselling additional products or services and fostering long-term relationships with key accounts

OKR examples for information technology

1. OBJECTIVE: Enhance IT infrastructure security

  • Key results:
    • Achieve a 99.9% uptime for critical IT systems by implementing proactive monitoring and response protocols to mitigate downtime and service interruptions
    • Reduce the number of security incidents by 20% through the implementation of advanced threat detection and response mechanisms, including real-time monitoring and incident response drills
    • Enhance employee cybersecurity awareness by conducting monthly security training sessions and achieving a 90% completion rate among staff members

2. OBJECTIVE: Improve IT service delivery

  • Key results:
    • Decrease average response time to IT support requests by 30% by optimizing ticket management processes and implementing a prioritization system based on severity and impact
    • Increase first-call resolution rate to 80% by providing comprehensive training to IT support staff and equipping them with the necessary tools and resources to resolve issues efficiently
    • Enhance user satisfaction with IT services by achieving a customer satisfaction score (CSAT) of 85% or higher based on quarterly surveys and feedback from end-users

3. OBJECTIVE: Drive digital transformation initiatives

  • Key results:
    • Complete the migration of legacy systems to cloud-based infrastructure for 80% of critical applications, resulting in increased scalability, flexibility, and cost savings
    • Implement automation solutions for routine IT tasks, such as patch management and software updates, resulting in a 50% reduction in manual effort and improved operational efficiency
    • Enable remote work capabilities for all employees by deploying secure virtual private network (VPN) solutions and collaboration tools, resulting in improved workforce productivity and flexibility

OKR examples for developers

1. OBJECTIVE: Enhance product development efficiency

  • Key results:
    • Reduce the time-to-market for new features by 20% through the implementation of Agile development methodologies and continuous integration/continuous deployment (CI/CD) pipelines
    • Increase code quality and reliability by achieving a code review coverage of 100% for all major releases and maintaining a code maintainability score of 90 or higher on static code analysis tools
    • Improve developer productivity by 15% by providing ongoing training and mentoring in emerging technologies and best practices, such as test-driven development (TDD) and code refactoring techniques

2. OBJECTIVE: Enhance software scalability and performance

  • Key results:
    • Optimize application performance by achieving a 20% reduction in average response time and a 30% improvement in throughput for critical system components through performance testing and optimization efforts
    • Ensure software scalability by implementing horizontal scaling strategies and achieving a 50% increase in concurrent user capacity without compromising performance or reliability
    • Minimize system downtime and service disruptions by implementing effective error monitoring and alerting mechanisms, resulting in a 50% reduction in mean time to repair (MTTR) for critical incidents

3. OBJECTIVE: Foster innovation and experimentation

  • Key results:
    • Increase the rate of feature experimentation by 50% through the adoption of A/B testing and feature flagging techniques to validate new ideas and gather user feedback iteratively
    • Encourage developer creativity and collaboration by hosting monthly hackathons and innovation challenges, resulting in the submission of at least five viable prototypes or proof-of-concepts per quarter
    • Establish a culture of continuous learning and knowledge sharing by organizing regular tech talks, workshops, and brown bag sessions on emerging technologies and industry trends, with at least 80% participation from development teams

OKR examples for hr

1. OBJECTIVE: Enhance employee engagement and satisfaction

  • Key results:
    • Increase overall employee satisfaction scores by 15% based on quarterly employee surveys, focusing on areas such as work-life balance, career development opportunities, and recognition programs
    • Implement at least three new initiatives aimed at improving employee engagement, such as wellness programs, diversity and inclusion initiatives, or mentorship programs, with a participation rate of 70% or higher
    • Reduce employee turnover rate by 10% by identifying and addressing key drivers of turnover, such as lack of career advancement opportunities or dissatisfaction with company culture

2. OBJECTIVE: Streamline recruitment and hiring processes

  • Key results:
    • Decrease time-to-fill for open positions by 20% by optimizing recruitment processes, including job posting optimization, resume screening automation, and interview scheduling efficiency
    • Improve candidate experience by implementing feedback surveys and achieving a candidate satisfaction score of 4.5 out of 5 for all stages of the recruitment process
    • Enhance diversity hiring efforts by increasing the representation of underrepresented groups in the candidate pipeline by 25%, leveraging targeted sourcing strategies and inclusive hiring practices

3. OBJECTIVE: Develop talent and leadership pipeline

  • Key results:
    • Implement a leadership development program with at least 80% participation from high-potential employees, focusing on essential leadership skills such as communication, decision-making, and strategic thinking
    • Increase the internal promotion rate by 15% by identifying and nurturing internal talent through succession planning, mentoring programs, and cross-functional training opportunities
    • Conduct performance reviews for all employees and establish individual development plans (IDPs) to address skill gaps and career aspirations, with a 100% completion rate within the specified timeline

OKR examples for CRO

1. OBJECTIVE: Increase revenue generation

  • Key results:
    • Achieve a 20% increase in quarterly revenue compared to the previous quarter by implementing targeted sales and marketing campaigns to drive customer acquisition and upsell opportunities
    • Expand market share by securing contracts with at least three new enterprise clients within the target industry verticals, generating a minimum of $500,000 in new revenue per contract
    • Improve customer retention rates by 15% through the implementation of proactive customer success initiatives, including personalized onboarding, ongoing account management, and customer satisfaction surveys

2. OBJECTIVE: Optimize sales and marketing alignment

  • Key results:
    • Increase the marketing-qualified lead (MQL) to sales-qualified lead (SQL) conversion rate by 25% by refining lead scoring criteria, enhancing lead nurturing campaigns, and facilitating seamless handoffs between marketing and sales teams
    • Implement a unified CRM platform to centralize lead and customer data, enabling real-time visibility into the sales pipeline and enhancing collaboration between sales and marketing teams
    • Conduct weekly cross-functional meetings between sales and marketing teams to align on target accounts, messaging strategies, and campaign performance metrics, resulting in a 30% increase in marketing-generated pipeline contribution

3. OBJECTIVE: Drive revenue growth through product innovation

  • Key results:
    • Launch two new product features or offerings based on customer feedback and market research, resulting in a projected 15% increase in average deal size and expansion opportunities within existing accounts
    • Develop a comprehensive pricing strategy for existing products and services, incorporating value-based pricing models and competitive analysis to optimize pricing structures and increase profit margins by 10%
    • Establish strategic partnerships or alliances with at least three complementary technology vendors or industry leaders to enhance product offerings, expand market reach, and drive incremental revenue growth through co-selling or co-marketing initiatives

OKR examples for marketing

1. OBJECTIVE: Increase brand awareness and market presence

  • Key results:
    • Grow social media followers by 20% across all major platforms (Facebook, Twitter, LinkedIn, Instagram) by the end of the quarter through targeted organic and paid campaigns, engaging content, and community-building initiatives
    • Secure coverage in five top-tier industry publications or media outlets, showcasing thought leadership, product innovations, or customer success stories to reach a broader audience and enhance brand credibility
    • Launch a comprehensive influencer marketing campaign, collaborating with at least three industry-relevant influencers to promote brand messaging and drive user engagement, resulting in a 25% increase in website traffic from influencer referrals

2. OBJECTIVE: Drive lead generation and conversion

  • Key results:
    • Increase website traffic by 30% through search engine optimization (SEO), content marketing, and targeted advertising efforts, focusing on high-intent keywords and conversion-oriented landing pages to capture qualified leads
    • Improve lead conversion rates by 20% by optimizing the website user experience (UX), implementing A/B testing for key conversion points, and streamlining the lead nurturing process through marketing automation workflows
    • Generate 500 marketing-qualified leads (MQLs) per month through integrated multi-channel campaigns, including email marketing, webinars, gated content, and outbound prospecting activities, aligned with target audience personas and buyer journey stages

3. OBJECTIVE: Enhance customer engagement and retention

  • Key results:
    • Increase email open rates by 15% and click-through rates (CTR) by 10% through personalized email marketing campaigns, segmentation strategies, and dynamic content tailored to customer preferences and behavior
    • Launch a customer advocacy program to incentivize referrals, testimonials, and user-generated content (UGC), driving brand advocacy and loyalty among existing customers and resulting in a 25% increase in customer retention rates
    • Implement a comprehensive customer feedback and satisfaction measurement system, including Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis, to identify areas for improvement and drive continuous optimization of the customer experience across all touchpoints

OKR setting best practices

The good news is that there’s no ‘right’ or ‘wrong’ way to create OKRs. The key is to try different approaches until you find one that works best for everyone involved. That said, here are a few basic guidelines you can follow when tinkering with your process.

How and when to use OKRs

  • Create your OKRs from the top down. Start with your overarching organizational goal(s) — then break them down into department, team, and individual objectives.
  • Don’t build OKRs without considering other projects and goals. When defining your goals, consider the entire business.
  • Use OKRs when your business wants to grow fast. They help provide momentum and direction.
  • When creating your OKRs, decide if you want them to be aspirational or realistic. If you’re an early-stage company just trying to keep up with customer demand, you probably don’t have the luxury of being too ambitious. However, if you have some breathing room in your development cycle and know there are certain things that need to get done, feel free to use larger goals.
  • Don’t place too much emphasis on numbers or statistics; instead, trust personal progress reports and qualitative feedback. Only use metrics as an aggregate score after completing multiple checkpoints — not a condition for opening up a dialogue.
  • Encourage employees to do their own research. Give them a week or two to experiment with different ideas, and then gather everyone together for a brainstorming session.

Managing your OKR strategy

  • You can experiment with OKRs before adding them to company policy. You can use OKR examples from other companies and run trials within your organization’s own structure.
  • Remember that you don’t need to follow the model exactly as it is so long as everyone agrees on what you’re trying to achieve and why. The trick is finding the right balance between too little guidance and too much micromanagement, which may vary depending on your leadership style.
  • Take the time for regular check-ins. This gives everyone a chance to air grievances, convey concerns, and discuss potential roadblocks together. It also provides an opportunity for managers to coach their teams on how best to achieve their goals.
  • Use project management software to help you manage your OKRs. OKRs are very time-sensitive. The whole process is meant to be done quarterly, and each quarter should start with a fresh set of goals. Project management software can help ensure that nothing slips through the cracks because all your tasks, metrics, and goals are in one place.

OKR tools

Setting objectives is vital for growth: if you don’t, you’ll drift along and never accomplish what you set out to do. But if your objectives are too lofty and difficult, your team will feel undue pressure. By setting achievable objectives, managers can help support their team’s success while ensuring they remain engaged with their work.

The worst thing you can do when setting OKRs or KPIs is to create a list of goals, then hide it away on the server, never to be seen again. Our tip? Make goal-setting a collaborative effort. And the best way to do that is to track goals on your project management software.

With Backlog, our own project management tool, you can set OKRs and share them with the wider team. As people complete jobs, the software automatically tracks progress and sends notifications when team members reach key milestones and objectives. This means you can stay on top of your team’s OKRs and remain involved — but not too involved — as things go along. And when the quarter or year is over, you’ll be able to look back on your goals and see just how much you’ve accomplished.

This post was originally published on February 11, 2022, and updated most recently on May 15, 2024.

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